Privacy policy

  • Controller: ISM Automotive Tech GmbH, Paulstraße 75, 44653 Herne, Germany; Managing Director: Ismail Cakil; email: info@keviox.shop.
  • Scope: This Policy applies when customers browse keviox.shop, place or attempt to place an order, contact customer service, request a return, or interact with store communications.
  • Information Collected: We may process names, email addresses, billing and delivery addresses, order information, transaction status, customer communications, IP addresses, browser and device information, cookie identifiers, and store activity.
  • Purposes: Information is used to operate the store, complete purchases, arrange delivery, provide support, administer returns, prevent fraud, maintain records, improve services, and comply with legal obligations.
  • Legal Bases: Processing may rely on contract performance, pre-contractual steps, legal obligations, legitimate interests in secure store operation, or consent for optional cookies and marketing.
  • Shopify: The store uses Shopify’s ecommerce infrastructure. Shopify may process personal data to provide hosting, checkout, security, analytics, and other store functions according to its applicable privacy terms.
  • Recipients: Data may be disclosed where necessary to payment providers, delivery companies, technical providers, fraud-prevention services, professional advisers, and public authorities acting under lawful powers.
  • Cookies: Essential cookies may support checkout, shopping-cart, security, and account functions. Optional analytics or advertising technologies should only operate in accordance with applicable consent requirements.
  • International Transfers: If information is processed outside the European Economic Area, legally recognized safeguards will be used where required, such as adequacy decisions or standard contractual clauses.
  • Retention: Personal data is retained only for the relevant business purpose and any applicable accounting, tax, commercial, dispute-resolution, or legal retention period.
  • Customer Rights: Subject to applicable law, customers may request access, correction, deletion, restriction, portability, or withdrawal of consent and may object to certain processing or direct marketing.
  • Complaints: Customers may lodge a complaint with the competent data-protection supervisory authority.
  • Security: Reasonable technical and organizational safeguards are used, but no internet-based system can guarantee absolute security.
  • Privacy Requests: Requests should be sent to info@keviox.shop. Identity verification may be required before a request is completed.
  • Updates: This Policy may be amended when store operations, service providers, or legal requirements change.